1835 Terms & Conditions

Read this agreement thoroughly before booking a trip with us. It is a legal binding contract.

You and your travelling companions are deemed to   have read, understood and accepted the following Terms and Conditions. 1835 Pte Ltd shall be referred to as “The Company” and/or "1835" in the following:

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1. RESERVATION, DEPOSIT & FULL PAYMENT

1.1 If your minimum deposit is less than the required amount, kindly top up the difference within the next two (2) days.

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1.2 Payment of deposit does not constitute confirmation of the tour. All group tours are subject to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalised.​

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1.3 Full payment is required no later than twenty-one (21) days prior to departure. In case of tours in peak season, full payment must be made one month before departure. If full payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated in Section 2 is payable by the Customer.​

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1.4 By making deposit and balance payment, it is deemed that you have read, understood and accepted the Tour Booking Terms and Conditions in the booking form.

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1.5 The Company reserves the right to request for a top-up on initial deposit for immediate issuance of air tickets, to avoid incurring additional surcharges.

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1.6 Customers must top-up the deposits for ticket issuance as and when the air-tickets are required to be issued by the airlines at the stipulated dateline without prior notice. Failure to do so, the Company has the right to cancel the tour and the deposit will be forfeited.

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1.7 Any amendment within fourteen (14) days or after tickets have been issued, the amendment fee would be the same as the cancellation fee as stipulated in the Terms and Conditions.

 

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2. CANCELLATION BY CUSTOMER

2.1 Cancellation of booking must be made in writing  to avoid any misunderstanding. A cancellation will only be effective when we receive written confirmation of the cancellation from you by email to us at askus@1835travel.com. Cancellation by any other means, including social media comments, will not be acknowledge by us and do not constitute a cancellation. If you cancel a trip, you will be responsible for the below amount basing on the date we receive your written confirmation of cancellation.​ Please note that certain itineraries have special cancellation rules.

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2.2 The following cancellation fees apply once any group tour package booking is made:

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2.3 The above cancellation fees apply if the air-tickets are not issued. If the air-tickets are issued, the value of the air-tickets will be added onto the cancellation fees. The Company reserves the right to issue air-tickets without prior notice. If the deposit amount is insufficient to cover the cancellation fee, the Customer must pay for the difference.

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2.4 ‘Working days’ refer to Mondays to Fridays, excluding public holidays.

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2.5 Travel credit will expire two years from the date of issue. The travel credit cannot be exchanged for a cash refund of any type.

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2.6 If you fail to make a payment by the payment due date, no refund will be due to the traveler for a cancellation as this will be deemed a breach of contract. If the total amount paid to 1835 is less than the non-refundable amount at the time of cancellation, the traveler will be obliged to pay an additional fee to 1835 to cover unrecoverable costs.

 

2.7 For any cancellation of one customer in a twin/double sharing room, the other customer sharing the same room will need to top up an additional single supplement charge, unless the customer who cancelled had paid the full tour fare and taxes as the cancellation fee.

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2.8 There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, airline default, strikes, personal, family or medical emergencies or any other circumstances beyond our control. This means that even if you cancel because of medical issues, virus, sickness, quarantine, travel restrictions/warnings, fear of traveling or any other reason, your booking will be subject to this cancellation and refund policy. For this reason, we require that you secure travel insurance in order to participate on a trip (See below for more information on travel insurance).

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3. CANCELLATION BY THE COMPANY

3.1 The Company acts as an independent contractor for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen (14) days prior to departure.

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3.2 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.

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3.3 The Company may recommend alternative tours either to the same destination or other tours, based on the current tour fare of that cancellation period. All prior special discounts given will be not extended for the alternative tours. Should the Customer decide not to accept the alternatives, a full refund on the amount paid by the Customer will be made accordingly by the Company without further obligation or liabilities on the part of the Company and that the Customer shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation. There shall be no claim for inconvenience, loss of leave and transportation cost due to the cancellation of tour.

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4. REFUND POLICY​

4.1 No refunds will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.

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4.2 All refunds will be made within fourteen (14) working days in a form of cheque. For credit card payments, refunds will be made through the credit card company.

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4.3 Air tickets with refund value will only be refunded to Customers within fourteen (14) working days after the respective airlines have refunded to the Company. The standard processing period for air-ticket refunds vary from three (3) to six (6) months (subject to individual airlines). However, Group and Promotional tickets are non-refundable.

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4.4 During peak period, the refund process may be longer due to increase in transactions.

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5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)

5.1 For any changes in departure date or tour type, cancellation fees apply as listed under Section 2 on Cancellation by the Customer.

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5.2 For every request made regardless of whether any previous amendment was confirmed by airlines, hotel or otherwise, there will be a minimum fee of $250.00 per person per amendment. This does not include any other fees imposed by the airlines, ground operator or hotel.

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5.3 A postponement of tour by the Customer for any reason is considered as cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly.

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5.4 Any replacement or change of passengers will be considered as a cancellation and not an amendment. This term is applicable to all cases, including but not restricted to medical and pregnancy cases.

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6. AMENDMENT TO TOUR ITINERARY BY THE COMPANY

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.

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7. EXTENSION OF STAY/DEVIATION

7.1 Extension of stay may be permitted at the end of tour, subject to the restriction of the air ticket, seat availability and hotel confirmation prior to the commencement of the tour. All requests must be made before issuance of air tickets. If the extension of stay/deviation is unable to be confirmed three (3) weeks prior to the group’s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule has been changed by the Company, any extra cost will be borne by the Customer.

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7.2 Cancellation fee is also applicable if the Customer cancels the booking because the extension/deviation is unable to be confirmed prior to departure.

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7.3 Extension of stay/deviation will be at the Customer’s own expense and transfer to the airport will not be provided.

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7.4 It is the Customer’s responsibility to hold firm confirmation of their return flight and to re-confirm their flight 72 hours prior to their return date.

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8. TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS

8.1 Passport and other Travel Documents

It is the Customer’s sole responsibility to ensure that he / she has a valid passport with minimum six (6) months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel.

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8.2 Visa

The Customer may seek advice from the Company on visa application; however, it is the Customer’s own responsibility to obtain a valid visa.

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8.2.1 If for any reason, application for visa or exit permit is rejected, full refund minus a $250.00 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least forty five (45) days prior to departure. If less than forty-five (45) days’ notice is given, relevant cancellation fees as stated under the section Cancellation by the Customer will be applied.

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8.2.2 It is the Customer’s responsibility to check that multi-entry Visas have the correct entry dates and destinations before travelling. Please be aware that for some itineraries you may travel through a country without making an overnight stop but you will still require a Visa to enter/exit the country.

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8.2.3 In consideration of the interests of other passengers in the same group, the Company strongly discourages all passengers from applying  for Visa Upon Arrival at the destination country. The Company takes no responsibility for being unable to wait for passengers who apply for Visa Upon Arrival at the Customs.

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8.2.4 The Company will not be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.

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8.2.5 For non-Singapore passport holders, please request  for the Company to check on Visa requirements. The Company renders assistance in Visa application wherever possible. The Company cannot, however, guarantee the approval of Visa applications. This service is subject to (auxiliary) fees. Please check with the Company on the amount.

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8.3 Travel Insurance

8.3.1 Arrangement of travel insurance coverage is  strongly recommended with respect to unforeseen circumstances such as flight cancellation, trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract for safe carriage of the Customer or his/her baggage and other personal belongings.

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8.3.2 The Company shall not be responsible for any loss or damage in relation to flight cancellation, trip cancellation, loss of personal baggage, accidents, injuries and illness.

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8.3.3 Should there be any amendment to the date and duration of travel, it is the Customer’s responsibility to inform the travel insurance company to amend the date and duration of the insurance coverage.

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8.3.4 The Company will be pleased to assist in the enquiries of any travel insurance and related matters.

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8.4 Travel Vouchers

The Company issues travel vouchers from time to time as part of its promotional activities. The Terms and Conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.

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9. GENERAL MATTERS RELATING TO TOURS 

9.1 Accommodation

Accommodation is as specified in the tour brochure/itinerary/tour booking form. In the event the specified accommodation is not available, every effort will be made to scout for an alternative in another accommodation of similar standard. Hotel room sizes, facilities and services may vary in different country. Accommodation for adults is based on twin-share, double or triple-share bedroom. Different room type might not be on the same level. Single room occupancy comes with an additional cost.

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9.1.1 Room size is generally slightly smaller than what you may be used to. Space is precious commodity in Europe and especially in its busiest cities. Many of the buildings will have been in existence for hundreds of years and were not built with the modern traveler in mind. The upside is that they are usually in excellent locations and have a fascinating story to tell.

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9.1.2 Bed sizes may also differ. In Europe, King and Queen-sized beds are very rare. Here, double beds are the norm and you may often find that a double room consists of two twin beds pushed together instead of a full bed, made up with one set of linen. You may also find that twin beds will be placed very close together.

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9.1.3 A triple room is the same size as a twin-share room. The third bed is always a roll-away bed or sofa bed added into the room. As a result, you may feel that the room is very cramped and small.

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9.1.4 Europeans are very socially and environmentally conscious, especially about air-conditioning in Europe. During autumn and winter seasons, the central air-conditioning will be switched off in the hotel rooms. So, do not expect that the air-conditioning will be switched on in the room. You may open the windows to let cold air in, where possible.

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9.2 Special Request

If there are any requests regarding special meals, dietary requirements, adjoining rooms, flight seating arrangement and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels. There are no halal meals on tour.

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9.3 Baggage

The Customer is usually allowed check-in baggage not exceeding twenty (20) kilograms. Only one piece of hand-luggage not exceeding seven (7) kilograms is allowed on board the aircraft. Excess baggage charges must be borne by the Customer and are subject to individual airlines’ company policy.

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9.4 Meals

9.4.1 Meals, including meals served on flights, are as indicated in the tour brochure/itinerary/tour booking form. In the event where in-flight meals are not served due to whatever reasons, there shall be no refund or replacement.

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9.4.2 You and your travelling companions will generally dine together at a designated time. Table will often vary in size and free seating enables you to dine with family members or new travelling companions each evening. A breakfast buffet is included daily and will reflect the local regions tastes and culture. Very occasionally, an early departure may result in a light breakfast box for you to take away if applicable. Lunches are sometimes included but are usually an opportunity for the guest to enjoy some free time to visit a local café, bar or restaurant and eat where the locals do. Your trip manager will be able to provide you with a range of options to suit all tastes and preferences.

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9.5 Seat Rotation

For the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested to do so by the trip manager.

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9.6 Motor-coach

For selected itineraries with Wi-Fi on coach using 3G mobile network, please be aware that the connection is slower than standard broadband and at times may not be available. It is good for checking emails, web browsing and updating social media accounts, but less so for streaming videos or large photo uploads.

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9.7 Single Room Supplement

Please note that customers paying for single room occupancy supplement charge will be allocated a single room. The single room supplement charge as indicated in the booking form applies. Hotels will try their best to upgrade twin/double room for guests who opt for single room occupancy, but this may not be possible in the event when hotel occupancy rate is high.

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9.8 Suggested Additional Excursion

Optional list may be subject to change, depending on the time you are travelling or local circumstances including weather and days of the week. Further information will be provided by your Trip Manager/Guides during the tour.

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9.9 Flights

The tour group might be comprised of flights on different airlines, so the Tour Manager may not be on the same flight as the group. If the group is not on the same flight as the Tour Manager, the group will have to proceed to transit on their own. There will be a check-in staff at Singapore Changi Airport to assist the group to check in if the Tour Manager is not flying together.

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10. PRICING POLICIES

10.1 Tour Fare Includes

Return economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure/itinerary/tour booking form.

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10.2 Tour Fare Excludes

Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airlines and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and Trip Manager/local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and trip manager/local guides, and tips to hotel porters.

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10.3 Pricing Validity

Prices are based on tariffs, government fees, exchange rates, and supplier rates in effect when our trips itineraries are first published. On very rare occasions it may be necessary for us to impose surcharges should prices increase significantly due to inflation, costs of services, foreign exchange rates, or other factors. Such surcharges may be imposed at any time up to final payment.

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10.4 Cancellation Fee

For Clause 2 – Cancellation By The Customer - trip fare refers to the selling tour fare plus airport taxes, airport security taxes, airline insurance surcharges and fuel taxes.

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10.5 Mode of Payment

Payment may be made in cash, by NETS, PAYNOW, AXS, cheques or credit cards. Cheques will only be accepted if presented to the Company at least seven (7) working days before scheduled tour departure. Credit card payment may incur additional surcharge for special promotion packages, you may refer to our staff for confirmation. Overseas Bank transfer may incur additional surcharge and to be borne by the Customer

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11. BOOKING CONFIRMATION

Your booking is not finalized until you receive a confirmation email. A contract will exist between us from the date we issue the confirmation invoice and payment of deposit. Please refer to your booking confirmation invoice for details regarding final payments.

 

We reserve the right to treat any reservation that is not fully paid according to the booking and payment terms as a cancellation and subject to the cancellation terms below.

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12. INCLUSIONS & EXCLUSIONS

​The transportation, accommodations, activities, meals, and drinks provided by 1835 are specific to each trip, and are listed on the trip booking page. Anything not expressly listed as included on the trip booking is not covered by 1835, and is the financial responsibility of the traveler. In addition, our trips do not include international flights, visa and passport fees, vaccinations, travel insurance, optional activities, or other personal expenses.

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13. OPTIONAL ACTIVITIES & SUPPLEMENTS

​1835 may offer optional activities and other supplemental charges (e.g., single room upgrade), which are specific to each trip and departure date. 1835 will review all optional and supplemental requests, and will provide final approval once we confirm availability.

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Optional activities and supplements that are not include in the trip price do not form part of the trip or this contract. You accept that any assistance given by your trip manager or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider. In addition, The Company reserves the right to cancel or modify optional activities and supplements based on availability, local constraints, weather, and other unforeseen circumstances. If we cancel an optional activity or supplemental, The Company will provide the traveler with a full refund. The Company will not be liable to you for any losses associated with any changes to or cancellations of optional activities or supplementals.

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14. RESPONSIBILITY

14.1 The Company acts as an independent contractor for the carriers, transportation companies, hotels and other principals of the tour packages. The Company does not own, operate, or control any of the suppliers of service that provide accommodation, meals transportation, sightseeing activities, or other goods and services connected with your trip. These suppliers are responsible for their performance. 1835 and its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act, financial insolvency, or default of any supplier or any third party. 1835 does not have any special knowledge about its supplier’s financial condition.

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14.2 The Company accepts no responsibility for any injuries, losses, damages, accidents, flight cancellations, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause damage to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. Ensuring all proper travel documentation is in place is the sole responsibility of the Customer.

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14.3 The failure of the Customer to follow reasonable instructions, including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.

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14.4 The Company reserves the right to:

14.4.1 Alter tour itineraries, travel arrangements,  accommodation due to unforeseen changes.

14.4.2 Cancel any reservations prior to departure for reasons, including but not limited to insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destinations. Should the Customer decide not to accept the alternatives, the deposit or tour fare is to be refunded without further obligation on the part of the Company, upon the Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package.

14.4.3 Require any individual to withdraw from the tour if it is deemed that his/her behavior is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

14.4.4 To specify the language in which the tour guide will conduct commentary in.

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14.5 No tour guides, tour managers, tour leaders or other employees or agents of the Company are authorised to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company. 

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14.6 All verbal agreements must be stated in writing and duly signed by the Manager.

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14.7 The Company reserves the right to take photographs and videos of the Customer while he/she is on tour with the Company, to be used for advertising in brochures or publicity materials without obtaining any further consent from the Customer.

 

14.8 All trip fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised trip fares.

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15. COMPLAINT & CLAIM​

Should you encounter a problem during your tour, kindly inform the 1835 Trip Manager or local supplier immediately, who will try to make things right. If the matter was not resolved locally, please submit a feedback to 1835 in writing within seven (7) days from the date of return. It is important to provide us the information quickly. Any complaint made after the completion of a trip must be received via email to ASKUS@1835TRAVEL.COM within 7days from the end of the trip. Traveler acknowledges and agrees that 1835 has no obligation to respond to or address any claims received after this period.

 

Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract.

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16. TRAVELERS RESPONSIBILITIES DURING THE TRIP

You agree to abide by the Code of Conduct during your trip, and recognize that failure to comply may result in removal from the trip or being banned from future trips. It is your responsibility to be ready to leave the departure city at the specified day and time. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures. Your additional responsibilities include, but are not limited to, strictly complying with all local laws, including virus/sickness/illness mitigation measures including but not limited to social distancing and testing requirements, respecting customs and culture, adequately assessing your abilities, and, if on a guided trip, following the suggestions and advice of the guide.

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17. AUTHORITY ON TRIPS

1835 Travel trips are run by a trip manager. The decision of the trip manager is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a trip manager, or interfere with the well-being or mobility of the group, the trip leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips, even if they are already booked. In addition, you agree to comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, as well as in accordance with our responsible travel guidelines.

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18. MISCELLANEOUS

The Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions contained within this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those Terms and Conditions contained in the relevant documents provided by third (3rd) party service providers such as airlines or cruise tickets, hotel check-ins etc.

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19. IMAGE RELEASE & SOCIAL MEDIA

You agree that The Company may use, re-use, link to, repost and reproduce any images, photos,  videos, or any written content (e.g., blog posts, articles) that you send to us,  that are taken by our guides, trip leaders and/or other travelers of you individually or in a group, or that you post online including on social media using our hashtags (e.g., #1835Travel) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. We will strive to provide attribution. If you do not want to grant this specific right to us, you must contact us in writing prior to the start of your trip and specifically state that you are opting out of Images Release.